Return Policy

We value your trust and strive to ensure maximum flexibility and convenience when planning your travels to Uzbekistan and Central Asian countries. Understanding that plans may change, we have developed the following Refund Policy to help you manage your bookings confidently and easily.

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General Conditions

• A refund is possible within 41 days from the date of purchase without any penalties.

• A refund is allowed only if the tourist services have not been utilized.

• The refund will be issued directly to the person who paid for the tour.

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Cancellation Penalties

If a reservation is cancelled before the tour start date, the following penalties will apply to the service cost:

• 40 days before the tour – 10% penalty

• 30 days before the tour – 20% penalty

• 20 days before the tour – 30% penalty

• 10 days before the tour – 40% penalty

• 5 days before the tour – 50% penalty

• 1 day before the tour – 100% penalty

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Refund Process

To start the refund process, please contact our customer support team and provide proof of purchase.

The refund will be processed according to the conditions listed above.

Please provide all relevant documents, including:

• Electronic or paper tickets

• Booking confirmations

• Any other documents related to your purchase

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Exceptions

For certain services such as:

• Airline tickets

• Railway tickets

• Other transport tickets

• Special discount tours in Uzbekistan and Central Asia

special refund conditions may apply.

Detailed information about these conditions can be found in the “Frequently Asked Questions (FAQ)” section of our website or by contacting our customer support team.

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Legal Compliance

This Refund Policy complies with local legislation and the recommendations of Google Merchant Center.

We guarantee that all refund procedures are conducted in strict accordance with consumer rights.

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Refund Processing Time

Once your refund request is approved, the funds will be returned to the original payment method within 5 business days.

Please note that the exact timing may vary depending on your bank or payment system.

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Contact Information

If you have any questions or wish to initiate the refund process, please contact our customer support team:

???? Phone: +998 93 720 04 44
???? Working hours: 09:00 – 18:00 (local time)

???? Email: Info@solevita.uz

We aim to respond to all inquiries within 24 hours.

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Customer Feedback

Your opinion is important to us!

After completing the refund process, we invite you to share your experience with us. Your feedback helps us improve our services and provide better support for future customers.